Customer Service Systems and Training
Are you sure that your sales people are making the most of every point of contact?
Everyone knows the importance of front line people when dealing with customers. But not everyone does it well. Thatís because managing the point of contact is not as easy as it sounds. We have extensive experience in training sales and other front line people, at all levels from boardroom to van driver. Our approach is practical and in the context of the job. We only do customised training on site or for one organisation at a time.
Do you know what your customer experience is really like?
Mystery Shopper services available with easy-to-understand visual performance feedback to empower your front line people.